Privacy Policy

How we collect, use, and protect your data.

Last Updated: June 2026

At Synergy Solutions ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our air conditioning, solar, and workforce staffing services.

This policy complies with the Protection of Personal Information Act (POPIA) and other applicable data protection regulations.

1. Information We Collect

When you interact with our website or contact us for a quote, we may collect the following personal information:

  • Contact Details: Full name, phone number, and email address.
  • Location Details: Physical address or property location (necessary for site assessments, installations, and staffing deployment).
  • Service Requirements: Details regarding your specific needs, such as HVAC system requirements, solar power consumption data, or business staffing requests.
  • Website Usage Data: Non-identifying information such as your IP address, browser type, and interaction with our website (via cookies) to help us improve user experience.

2. How We Use Your Information

We collect your personal information strictly for legitimate business purposes, which include:

  • Providing accurate quotes and consultations for air conditioning, solar, or workforce services.
  • Scheduling site visits, installations, repairs, or staff deployments.
  • Communicating with you regarding your ongoing projects, service agreements, or maintenance schedules.
  • Responding to your inquiries and support requests.
  • Improving our website, services, and marketing efforts.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We will only share your information under the following circumstances:

  • Service Providers: With trusted third-party contractors or suppliers who assist us in fulfilling your project (e.g., specific equipment suppliers or vetted temporary staff), bound by strict confidentiality agreements.
  • Legal Obligations: If required to do so by law, court order, or to protect the rights, property, and safety of Synergy Solutions, our clients, or others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal, regulatory, or accounting obligations.

6. Your Privacy Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request that we update, correct, or delete any inaccurate information.
  • Object to the processing of your personal information for direct marketing purposes.
  • Withdraw any previously given consent to process your data.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: